About
Mindful Business Management is a venture born from first-hand understanding the delicate balance between the clinical aspects of healthcare and the demands of running a successful practice. Founded by Hannah, a professional with a decade of experience in healthcare across private and public sectors, our service is dedicated to providing healthcare professionals with the mental freedom to prioritise patient care while their business needs are conscientiously managed.
Hi I'm Hannah
Founder of Mindful Business Management
I'm a seasoned professional with a 12-year background in the healthcare industry. Throughout my career, I’ve navigated various administrative roles, including positions as a Personal Assistant, Office Manager, Administration and Operations Manager. Additionally, I hold a project management qualification, which I’ve actively applied in my managerial responsibilities across both the public and private healthcare sectors.
After navigating the corporate world for quite some time, I decided it was time for a change. That’s when I took the plunge and set up my own business. My mission? To help psychologists and therapy clinicians run their businesses as smoothly and efficiently as possible. I want to give them the space to do what they do best, focus on their patients.
The world of psychology and therapy is demanding, and I understand that the dedication psychologists and therapists bring to their clients goes far beyond the office hours. Each patient is more than just a brief consultation; it’s a commitment that involves significant time and effort to understand, support, and guide them through their journey to mental well-being. After a busy day in clinic, do you really want to start dealing with all the admin that is building up?
Mindful Business Management steps in to alleviate the pressures associated with day-to-day admin tasks for clinicians, offering a range of services that span from invoicing and accounts to website management, marketing support, and even assisting in operationalising new practice initiatives.
Meet My Associates
After three successful years of growing Mindful Business Management, I've carefully built a small team of trusted associates who share the same values, attention to detail and commitment to delivering exceptional support. As the business has grown, so has the demand for our services.
Building a team means we're able to provide consistent, reliable support to our clients, maintain continuity, and offer a broader range of expertise, all while ensuring every client continues to receive the personal service Mindful Business Management is known for.
Each associate has been carefully selected for their skills and experience, and works under the Mindful Business Management brand, following the same high standards, processes and values. I remain actively involved in overseeing our work, so you can be confident you're receiving the same quality of support, no matter who you work with.
Ellie
Ellie has worked as an Executive Assistant for over 20 years, helping busy professionals stay organised, productive, and focused on the work that matters most. Prior to setting up as a Virtual Assistant, she worked in hospitality management, where she developed a client-first approach that continues to be key to how she supports businesses today.
After completing specialist Virtual Assistant training, alongside further professional development in launches, email funnels, and project management systems, Ellie now supports clients in the therapeutic and coaching space with operational, administrative, and tech support. She particularly enjoys working with the practice management system WriteUpp and helping business owners attract and nurture new clients through lead magnets and email funnels using tools like Mailerlite or Kajabi.
Katie
Katie is a Virtual Assistant and Online Business Manager with over five years of experience supporting busy professionals, leaders, and private healthcare clinicians. She specialises in helping practices run smoothly behind the scenes by bringing structure, organisation, and efficiency to day-to-day operations, allowing clinicians to focus on delivering the best possible care to their clients.
Her experience spans executive support, project coordination, client relationship management, finance administration, and business operations. Known for her proactive approach, reliability, and collaborative working style, Katie integrates seamlessly into teams, ensuring everything runs efficiently and effectively.
Katie holds a degree in Psychology, giving her a strong understanding of the profession and the importance of creating a supportive, compassionate experience for both clinicians and their clients. She is passionate about supporting psychology professionals by providing dependable operational and administrative support, helping them feel organised, supported, and confident that the day-to-day running of their practice is in safe hands.
Laura
With almost 10 years of experience as a Virtual Assistant and as a BACP Accredited Psychotherapist, Laura brings a unique blend of administrative expertise and clinical understanding to the businesses she supports. Her background spans psychology practices, small businesses, and the insurance sector, where she has developed exceptional organisational skills alongside a compassionate, person-centred approach.
Drawing on her experience in both psychotherapy and business support, she understands the unique demands of helping professions and the importance of confidentiality, efficiency, and clear communication. Whether managing diaries, coordinating client appointments, supporting business operations, or handling day-to-day administrative tasks, she is committed to helping businesses run smoothly, allowing professionals to focus on delivering exceptional care to their clients.
Kate
Kate has over 18 years’ experience in administration and business support, with a degree in English providing a strong foundation in communication, writing and organisation. Alongside running her own Virtual Assistant business, she has worked within NHS and higher education settings, providing administrative and operational support to clinical psychologists, psychiatrists and multidisciplinary teams. Her experience includes social media management, client communication, diary/email management and research, with a particular interest in supporting professionals within the psychology, education and well-being sectors.
Sarah
Sarah is an experienced healthcare administrator with nearly 20 years in the profession, including 18 years in a variety of roles within the NHS. Throughout her career, she has supported consultants, clinical teams and healthcare organisations by delivering efficient, high-quality administrative and operational support.
She now works exclusively with private healthcare practices, providing flexible, dependable remote administrative support tailored to each client's individual needs.
Sarah has a strong background in medical secretarial services, patient liaison, clinic coordination and financial administration. She understands the pressures faced by busy healthcare professionals and the importance of organised, reliable support, enabling clinicians to focus on delivering exceptional patient care.
Kelly
With over 15 years of experience as a Medical Secretary, Kelly has supported consultants, doctors, therapists, and occupational health professionals in fast-paced healthcare environments, as well as within individual practices. She specialises in medical administration, including transcription, proofreading, diary and inbox management, appointment scheduling, invoicing, reconciliation, and delivering excellent customer service.
Alongside her healthcare career, Kelly has gained valuable experience in customer service and sales, further strengthening her communication, organisational, and problem-solving skills. She enjoys building positive relationships and thrives in roles where she can support both clients and colleagues while ensuring the smooth running of day-to-day operations.
As the parent of a wonderful autistic, non-verbal daughter, Kelly has developed a deeper understanding of autism and ADHD. This personal experience has enhanced her empathy, patience, and adaptability—qualities she brings to every role.
Kelly is reliable, approachable, and committed to continuous learning and professional development. She embraces new challenges with enthusiasm and is dedicated to providing efficient, professional support while making a positive difference to the people and teams she works with.
David
David is a Creative Digital Designer with over five years' experience helping organisations and small businesses create engaging, professional digital experiences. Drawing on a long career in the Civil Service, where he held a variety of IT and digital roles, David combines technical expertise with a creative approach to deliver effective websites, branding, graphics and digital content.
As an associate, David works closely with clients to create clear, accessible and visually engaging digital solutions that build trust, strengthen brands and support organisational goals.
What our Clients Say
"Hannah has been a constant source of support as our practice has grown. She is incredibly organised, reliable, and always goes above and beyond to support both our team and our clients. She always has a proactive approach and incredible attention to detail."
One of the things I value most is the consistently positive feedback we receive from clients and our psychologists about Hannah. She is often their first point of contact, and they regularly comment on her warmth, kindness, and how helpful she is. She has a wonderful way of making people feel welcomed and supported from the very beginning.
Hannah has become an integral part of our practice. She is approachable, professional, and genuinely invested in helping us provide the best possible experience for our clients. I wouldn't hesitate to recommend her to anyone looking for someone who brings both efficiency and a personal touch to their business."
"Hannah is a vital member of our small private practice team at Evolving Minds Consultancy. Her organisational abilities are incredible, and she's quick to action a whole array of tasks, invoices have never been paid quicker, and she handles every piece of communication efficiently and professionally. She checks in regularly, has ideas for streamlining that I wouldn't have spotted, and is a genuine pleasure to work with. Since Hannah joined, the admin side of the practice runs far more smoothly and efficiently, which has freed up my time and headspace to focus on my clinical work. I would not be without her, and I cannot recommend her enough."
“I refer to Hannah as my left arm! Her expertise in administration and her visionary approach to business and marketing have been instrumental in our growth and success. Hannah is exceptionally proactive in approach with a strong ability to anticipate the needs of the business and then to propose innovative solutions, sometimes before I’ve even had the chance to ask! Her commitment to excellence and her genuine care for the business and our clients sets her apart from other VA’s I’ve worked with in the past. I feel very fortunate to have her as a primary member of the team!”
“I only wish I had done this sooner !!! I’ve been working with Hannah for three months and I have more time, a lot less stress around admin tasks and no more uncomfortable conversations about unpaid invoices! Hannah is highly knowledgeable and skilled and has transformed the way I run my practice. I cannot recommend her more highly!!”
“Hannah has been my practice manager for just under a year now. Her dedication, professionalism, and exceptional organisational skills have been invaluable to me and my practice’s success.
Her contributions have undoubtedly enhanced the quality of care I provide, and I am grateful to have her as part of my team.“
“Hannah has been nothing but professional and exceptional since our first meeting. Hannah has helped me streamline my invoicing process as well as managed unexpected changes in banking with confidence. I really appreciate Hannah’s invaluable support and can’t recommend her more highly.”
“I am ever so glad to have found Hannah, not only is she highly experienced at what she does, she is great at finding the solutions to problems I have admin wise which saves me the headspace to get on with my job. Highly recommend!”
“I would recommend Hannah to anyone seeking a VA, particularly as a Psychologist / Therapist. She has sound knowledge of the area and the administrative aspect of this work. She is also forward thinking and is able to take in new tasks with ease. Her positive attitude and friendly approach also make discussing admin tasks more enjoyable.”
'Working with Hannah at Mindful Business Management has been an absolute game-changer for Reframe Psychology. When we first started working together, I was the only psychologist in the practice, now, we have a team of 12. She has been instrumental in that growth, not only managing our daily administration and office coordination with incredible care and efficiency, but actively advising on and refining our systems as we scaled. As a clinical practice, creating a calm, seamless, and compassionate experience for our clients starts long before they enter the therapy room, and she delivers that every single day. Having her support gives me peace of mind, knowing our practice is running smoothly so I can focus fully on my clinical work. She is a wonderful partner to our business, and I couldn't recommend her highly enough!'